kokomiFrequently Asked Questions

Opening an account on kokomi begins with email verification. You provide your email address, confirm the verification link we send, and then complete our KYC (Know Your Customer) form with your full name, date of birth, and identity document details. Once KYC is submitted, our team reviews your information — this typically takes a few hours to one business day. After approval, you select a deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet), make your first deposit, and your account is ready to use. You can then log in on mobile or desktop and access live football, live-dealer tables, slots, and esports markets.

During registration, we collect your email address, a secure password, your full legal name, date of birth, and a valid identity document (such as a national ID or passport). We also ask for your phone number so we can send account notifications and support messages. This information is used to verify your identity, comply with local regulations, and protect your account from unauthorized access. All data is encrypted and stored securely; we do not share your personal information with third parties outside our payment and compliance partners.

To contact our support team, log into your kokomi account and navigate to the Help or Support section. You can submit a ticket describing your issue, and our team will respond within a standard response window (typically within one business day). We also offer multilingual support via email and live chat during business hours. If you have forgotten your password or cannot access your account, use the password-reset link on the login page, which sends a secure recovery email to your registered address. For urgent account security concerns, contact support immediately with your account email and a mobile bankingef description of the issue.

Yes, we support bank transfers from local payment, online payment, e-wallet, and mobile banking. When you select bank transfer as your deposit method, we provide you with a unique virtual account number linked to your kokomi account. You can transfer funds from your bank's mobile app or ATM using this number, and the deposit is credited to your account once the transfer clears (usually within one to two hours during business hours). We also accept local payment, online payment, e-wallet, mobile banking, local payment, and online payment for faster mobile deposits. Choose the method that works best for your location and device.

Our weekly cashback offer rewards active members with a percentage return on losses during a set period (typically Monday through Sunday). The cashback is calculated based on your net loss across all games during that week and is credited to your account automatically on Monday morning. The exact percentage and terms are displayed in your account dashboard and in our promotions section. Cashback is subject to our standard terms and conditions, and you can withdraw it or use it for future play. Check your account regularly to see your cashback status and any other active offers.

If a deposit does not appear in your account within the expected timeframe, first check your bank or payment app to confirm the transaction was sent. If the payment was deducted from your account but not credited to kokomi, contact our support team with your transaction reference number and bank confirmation. We will investigate and either credit your account or help you process a refund. For withdrawals, if your request is delayed, it may be undergoing our standard verification review (which can take one to three business days depending on the amount and your account history). You can check the status of any pending withdrawal in your account dashboard or by contacting support.

Before you begin playing on kokomi, we recommend reading our terms and conditions, which cover account use, deposit and withdrawal policies, and dispute resolution. For specific game categories — football betting, live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile) — each has its own rule set displayed in the game lobby. Pay special attention to minimum and maximum bet limits, payout structures, and any game-specific terms. Our legal notice also outlines your responsibilities as a user and confirms that our services are available only where local law permits.

At kokomi, we protect your account data through KYC verification, encrypted storage, and standard security practices. When you register, we collect your identity information to comply with local regulations and prevent fraud. Your personal data is never shared with third parties except where required by law or to process your payments (e.g., with our payment partners for e-wallet, mobile banking, local payment, or bank transfers). We use secure passwords and two-factor authentication options to protect your login. If you suspect unauthorized access, change your password immediately and contact our support team. For full details on how we collect, use, and protect your data, please review our privacy policy.