kokomiPrivacy Policy

This page describes what we collect when you use kokomi and how we keep that data protected. We at kokomi take your privacy seriously. Whether you access our platform via Android, iOS browser, or desktop, your personal information flows through our systems with care and transparency. We want you to understand exactly what happens to your data—from the moment you register through every deposit, withdrawal, and account interaction on kokomi.

Our privacy commitments are built into how we operate. We collect only what we need to verify your identity, process your payments, and deliver our service. We do not sell your data to third parties. We do not share your account details with advertisers. Our kokomi platform is available only where local law permits, and we comply with the data-protection rules that apply in your jurisdiction.

What we collect on kokomi

We collect your email address, phone number, and full name when you open an account on kokomi. We also ask for your date of birth and residential address so we can verify your identity and comply with anti-money-laundering rules. If you live in Jakarta, Surabaya, Bandung, or Medan, our verification process is the same—we follow national KYC standards across all supported regions.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, or online payment, we receive confirmation of the transaction amount and timestamp. We do not store your payment-method credentials; our payment processors handle that encryption. We also log your login times, the device you use, and your IP address so we can detect unusual account activity and protect you from fraud.

Our kokomi platform tracks your betting history, game selections, and withdrawal requests. We use this data to calculate your account balance, settle your bets fairly, and process your payouts. We also monitor for problem-gambling patterns—not to restrict you, but to flag accounts that show signs of rapid, repeated deposits during high-stress periods like Idul Fitri or major Liga 1 tournaments.

How we use your data

We use your personal information to:

We do not use your data for marketing emails unless you opt in. We do not sell your information to third parties. Our servers may sit outside your jurisdiction, but we apply the same data-protection standards regardless of where your data is stored.

Third-party processors

Our kokomi platform relies on trusted partners. Payment processors like e-wallet and mobile banking Virtual Account handle your deposit confirmations. Our hosting provider stores your account data on secure servers. Our customer-support platform logs your messages so we can respond to you across multiple channels. Each of these partners has signed a data-processing agreement with us, meaning they cannot use your information for their own purposes.

Your rights and our kokomi commitments

You have the right to request a copy of the data we hold about you. You can ask us to correct inaccurate information or delete your account and associated records, subject to legal retention requirements. If you believe we have misused your data, you can lodge a complaint with your local data-protection authority.

We keep your data only as long as necessary. Account records are retained for seven years to comply with financial regulations. Deleted accounts are purged from our active systems within thirty days, though backup copies may persist for up to ninety days for disaster recovery.

Our kokomi platform uses cookies to remember your login session and track your preferences. We also use analytics cookies to understand which games and sports markets are most popular. You can disable non-essential cookies in your browser settings without losing access to your account.

If you have questions about how we handle your data on kokomi, contact our support team. We respond to privacy inquiries within five business days. Our services are available only where local law permits—we do not operate in jurisdictions where online gaming is prohibited.

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